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Customer Content Data

Name of Sub-ProcessorNature of Processing ActivityLocation of Processing
HetznerInfrastructure (server) and data hostingGermany and Finland
Latitude.shInfrastructure (server) and data hostingGermany
LeasewebInfrastructure (server) and data hostingUSA
Customer content data is content which a Ubicloud customer or any end user transfers to us when using Ubicloud Services for processing, storage or hosting in connection with a customer’s Ubicloud account, and any computational results that a customer or their end user derives from the foregoing through their use of Ubicloud services. It includes data in the input to our Ubicloud EuroGPT services, including customer and/or end user prompts, and the output rightfully received from them. It excludes customer account data (described below). Our customers maintain full ownership and control of this data and we are generally unable to determine if a customer is processing personal data as part of its customer content data. See our Terms of Service. If you are a Customer resident in the EEA that is using a Ubicloud managed service the EEA and any of your or your End User’s Customer Content Data includes personal data, please contact [email protected] to request the execution of a data processing agreement Customer content data for all Ubicloud managed services are hosted within the region, where the resource was provisioned. For the GitHub Actions service, Ubicloud runners process data in Germany and Finland, with the exception that standard-60 runners may fall back to the USA in case of high traffic. If you need access to standard-60 runners, please get in touch with our team at [email protected].

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Subscribe to new Subprocessor notifications

Customers may sign up to receive notification of new Subprocessors by filling out this form.

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Customer Account Data

Name of Sub-ProcessorNature of Processing ActivityLocation of Processing
CloudflareUbicloud.com website’s domain managerGlobal
Cloudflare R2GitHub Actions cacheEU
Crunchy BridgeManaged database providerEU
GitHubThird-party integration for Ubicloud managed runners for Github ActionsGlobal
Google WorkspaceUbicloud email and adminEU
Heroku (Salesforce)Cloud application platformEU
HubspotCRM PlatformEU
MatomoMarketing/web analyticsEU
MezmoTelemetry pipeline managementGlobal
PagerdutyIncident notification servicesGlobal
PostmarkEmail delivery platformGlobal
SlackCollaboration & communication platform, including for customer supportEU
StacksyncCRM Integration ProviderEU & Switzerland
StripePayment processorGlobal
WebflowWebsite hosting servicesGlobal
Customer account data is all data provided by a customer to Ubicloud in connection with the creation and/or administration of their account, through their use of the Ubicloud Services (as defined in our Privacy Notice). Some customer data is personal data as defined under GDPR.

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Ubicloud Affiliates

Ubicloud companies may be processors or sub-processors because employees of those affiliates may need to provide business, engineering and/or other support. As of the date above, these entities are Ubicloud Inc. and Ubicloud B.V.